Terms of Service

Actual Couture – Actual Amsterdam B.V.
Last updated: November 2025

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1. Introduction

Welcome to ACTUAL COUTURE®, operated by Actual Amsterdam B.V. (“we”, “us”, “our”).
By accessing or using our website www.actualcouture.com (the “Site”) and purchasing our products, you agree to be bound by these Terms of Service.
If you do not agree, you may not use the Site.

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2. Company Information

Actual Amsterdam B.V.
Morseweg 12
The Netherlands
Email: info@actualcouture.com
Chamber of Commerce (KvK) Registration: 94521360
VAT Identification Number: NL866808000B01

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3. Online Store Terms

• You must be at least 18 years old to place an order.

• You may not use our products for any illegal or unauthorized purposes.

• You agree not to reproduce, copy, sell, or exploit any portion of the Site or products without written consent.

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4. Account Information & Accuracy

You agree to provide accurate, complete, and up-to-date personal and payment information for all purchases made through our store.
You are responsible for maintaining the confidentiality of your account and password.

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5. Pricing & Availability

• All prices are listed in EUR and include VAT unless stated otherwise.

• Prices may change without prior notice.

• We reserve the right to modify or discontinue products at any time.

• In cases of obvious pricing errors, we are not obligated to fulfill the order.

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6. Product Information

We aim to display our products, colors, sizes, and materials accurately.
However, we cannot guarantee that your device’s display will represent colors exactly.
Small variations may occur.

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7. Orders & Payment

By placing an order, you confirm that:

• All provided information is correct.

• You are authorized to use the payment method.

We reserve the right to refuse any order for any reason, including:

• Fraud suspicion

• Incorrect customer information

• Product unavailability

Accepted payment methods include:
Credit Cards, iDEAL, PayPal, Klarna, and other methods shown at checkout.

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8. Shipping & Delivery

Shipping times and policies are described in our Shipping Policy.
We are not responsible for delays caused by couriers, customs, or incorrect addresses provided by the customer.

Risk of loss transfers to the customer once the order is handed over to the carrier.

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9. Returns, Exchanges & Refunds

Our return process is explained in our Return Policy.

To be eligible for a return:

• The item must be unworn

• In original condition

• With all tags attached

• Within the return period stated on our Return Policy page

Certain products may be non-returnable for hygiene or legal reasons.

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10. Intellectual Property

All trademarks, logos, text, images, designs, product descriptions, and content on the Site are the property of Actual Amsterdam B.V.
Unauthorized use, reproduction, or distribution is strictly prohibited.

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11. Third-Party Links

Our Site may include links to third-party websites.
We are not responsible for the content, accuracy, or policies of these websites.
Use them at your own risk.

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12. Limitation of Liability

To the maximum extent permitted by law, Actual Amsterdam B.V. shall not be liable for any:

• direct, indirect, incidental, punitive, or consequential damages

• loss of profits, revenue, data, or savings

• damages resulting from use or inability to use our products or services

Our liability is limited to the amount you paid for the product.

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13. Warranty

We offer standard legal guarantees required under EU consumer law.
This excludes:

• damage caused by improper use

• wear and tear

• unauthorized alterations

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14. Prohibited Uses

You agree not to use the Site:

• for unlawful purposes

• to violate regulations

• to spam, phish, or harm others

• to upload viruses or harmful code

• to collect information unlawfully

Violation may result in immediate termination of services.

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15. Termination

We may terminate or suspend your account at any time if you violate these Terms.

You remain responsible for all payments due before termination.

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16. Governing Law

These Terms are governed by Dutch law.
Any disputes shall be resolved under the exclusive jurisdiction of courts in The Netherlands.

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17. Changes to Terms

We reserve the right to update these Terms at any time.
Changes take effect immediately upon posting on this page.
It is your responsibility to check for updates periodically.

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18. Contact Information

For any questions regarding these Terms:

Actual Amsterdam B.V.
Morseweg 12
The Netherlands
Email: info@actualcouture.com